Effective date: 23 October 2026.
This policy applies to Botmust subscriptions bought at botmust.com. Botmust is operated in India. For any question about a payment, write to support@botmust.com.
No refunds
Botmust is a digital service. Your plan is applied to your workspace as soon as your payment is confirmed, so all payments are final and non-refundable, including for a billing period that is partly used.
Cancelling your subscription
You can cancel at any time from Settings → Billing & Subscription in your workspace, or by writing to support. Cancelling stops the next renewal, so you are not charged again. Your plan stays active until the end of the period you have already paid for. If your plan was activated by the Botmust team, write to support to cancel it.
Payment errors
If a technical error charges you twice for the same period, write to support with the payment IDs from your receipts and we will reverse the duplicate charge.
WhatsApp message charges
Meta bills WhatsApp message charges directly to your own WhatsApp Business Account. Botmust does not collect these charges; contact Meta about them.
Changing plans
You can move to another plan from Billing. The price and the date the change takes effect are shown before you confirm.