A WhatsApp AI chatbot that works with your team

Answer from the information your business provides

Customers often ask the same questions before they buy: what is included, when you are open, how delivery works or how to arrange a visit. BotMust combines AI agents, a knowledge base and a shared inbox so those questions have a place to go.

Start with the information you already use to help customers. Add FAQs and supported documents to the knowledge base, then connect the relevant knowledge to the agent. Keep prices, policies and service details current. An AI-generated answer still needs testing before you rely on it.

BotMust AI is already included

Your plan includes an AI allowance managed by BotMust. You do not need to purchase a separate AI subscription or enter a provider API key to use the included AI. Compare plan allowances for the capacity your team needs.

During onboarding, describe your business once and optionally add its website. That saved context helps the campaign writer and MustX understand the workspace. The chatbot’s knowledge base gives it the more detailed information it needs for customer answers.

Set up an agent in a few deliberate steps

1. Connect the channel. Choose the WhatsApp connection the agent should support.
2. Add business knowledge. Include the questions, products and policies customers actually ask about.
3. Set the agent’s instructions. Define its tone, role and the situations that require your team.
4. Test before enabling replies. Try clear questions, missing information and requests that should go to a person.
5. Review real conversations. Improve the source information when an answer is incomplete or out of date.

Use AI replies and structured workflows together

Automation is most useful when its boundaries are clear. Avoid asking an agent to invent a price, guarantee availability or promise an exception to your policy. Give customers a direct path to someone who can make those decisions.

Test the questions that are easy to overlook

Try a short greeting, a misspelt product name, a question with two meanings and a request for something you do not sell. Ask about an expired offer and information missing from the knowledge base. Check that the agent stays within its role and that a teammate can continue the conversation with context.

For WhatsApp, automated responses must follow the platform’s messaging rules and include a clear escalation path. Refer to the WhatsApp Business Messaging Policy.

MustX helps your team use BotMust

MustX is the assistant inside your BotMust workspace. Ask for help with a feature, an error or a campaign idea. It can help prepare a campaign draft from your request so you can review the message and audience before taking the next action.

Your customer-facing AI agent and MustX have different jobs: the agent supports customer conversations; MustX helps your team work inside BotMust. Both work best with accurate business context and clear requests.

Bring campaign replies into the same workflow

After a WhatsApp marketing campaign, customers may ask about the offer before deciding. Keep the offer details in your knowledge base, have a teammate available, and review the conversation alongside the campaign’s delivery results.

BotMust AI is included within the listed allowance. The workspace subscription does not include Meta’s WhatsApp messaging charges or third-party service fees. See plans and pricing for the current breakdown.