Effective date: 18 September 2026.
Operator and contact
Botmust, India, operates botmust.com. Contact support@botmust.com for privacy questions and requests.
Information and purposes
Botmust processes account and workspace details, names, email addresses, phone numbers, customer messages and attachments, message timestamps and delivery information, connected business and phone number identifiers, authorization credentials, workflow settings, support requests and technical logs. These are used to provide the shared inbox, CRM, authorized messaging connections, customer-configured automation, account support and service security.
Workspace customers and providers
Business customers decide what information they provide and which staff and integrations may access their workspace. They are responsible for their customer notices and messaging permissions. End customers should contact the business they messaged about that business's use of their information; Botmust can assist with requests concerning this service.
Information is shared with authorized workspace staff and the hosting, messaging and other providers needed for the features used. Meta processes WhatsApp messaging and account data for official API connections. When a workspace enables an AI provider or other integration, information needed for that feature may be sent to that provider. Providers have their own terms and privacy policies. Processing may occur outside India depending on the services used.
Security and retention
Botmust uses HTTPS, account access controls and encrypted storage for channel credentials. No online service guarantees absolute security. Keep credentials private and report suspected unauthorized access to support@botmust.com.
Workspace data is stored while needed to provide the configured service. Disconnecting a channel does not automatically erase stored conversations. Request deletion using the instructions below. Records may need to be retained for applicable legal obligations, security investigations or resolving disputes; any applicable limitation will be explained when responding to a request. Copies held by connected providers remain subject to their policies.
Data deletion instructions
- Email support@botmust.com with the subject Botmust data deletion request.
- Include your account email or workspace name, the relevant connected business or WhatsApp number, and the scope of your request: a conversation, connected-account data, or your account and associated data. Do not include passwords, access tokens or identity documents in the initial request.
- Botmust will verify your authorization, clarify the request if needed, and respond with the outcome or information needed to complete it. Request a status update in the same email thread.
End customers should identify the business they contacted and the phone number used so the relevant workspace can be located. Revoking access in Meta or disconnecting a channel is separate from requesting deletion of previously stored information. Use a provider's own privacy controls for copies it holds independently.
Other requests and updates
Contact support@botmust.com to request access, correction or deletion, or to raise a privacy concern. Identity verification or coordination with a workspace administrator may be needed. Changes to this policy will appear on this page with an updated effective date.